Alaska Relay Customer Profile
If you already have a Customer Profile, click here. The Alaska Relay Customer Profile form allows consumers to list their preferences for calls, such as:
- Frequently dialed numbers
- Emergency numbers
- Preferred gender of operator
- Announcing relay service
As a consumer, you have flexibility in updating your preferences at any time.
How to Set Up Your Customer Profile
Below are two options of filling out your Customer Profile:
Contact Customer Service
You can set up your Customer Profile by contacting Alaska Relay Customer Service at:
- (800) 676-3777 (TTY/Voice)
- (800) 676-4290 (Spanish – TTY/Voz)
- (877) 787-1989 (Speech-to-Speech only)
- (866) 931-9027 (Voice Carry-Over only)
- access@t-mobile.com (Email)
Representatives will take your request and can set up your account while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.
How Do I Get in My Customer Profile?
Go to t-mobile.com/trsprofile. Log in with your username and password. Click Sign In.
Click Customer Profile in the upper right corner of the Sprint IP screen.
You are now on the Customer Profile. There are tabs on the left side that are:
- IP Relay Numbers
- Emergency Location
- Frequently Dialed
- Call Preferences
- Notes
- Speech to Speech
- Emergency Numbers
- Permissions
- Personal Information
- Account Security
- Print Customer Profile
