Tip #1:
Voice User Profile
When you dial the dedicated Alaska Relay’s voice toll free number, 800-777-8255, you will hear the Voice Response Unit (VRU message) to ensure that you are reaching out to the correct phone number.
If you make frequent calls to Alaska Relay, you can expedite the process in reaching a CA (and bypass the automated recording) by setting up a customer profile.
To set up your customer profile, dial 800-676-3777 to reach our accessibility care team. Simply ask them to set your phone number to default as a “voice user” and you’ll be all set.
Tip #2:
Advertising Relay on Business Websites & Marketing Collateral
Did you know that by ONLY including the phrase “Just Dial 711” to your website can be confusing to customers? It’s important to provide additional information to ensure those needing the service are prepared with everything they need to make a successful call. Our communications assistants will require your business phone number to complete a relay call. Below are a few suggested phrases to include on your website.
The key here is to INCLUDE your business’s phone number within the message. Choose one of the 3 examples to add to your website!
Tip #3: Please, Don't Hang Up Campaign
Don’t be that company that hangs up on a relay call. If you hear “Alaska Relay CA 1234, may I have the number you are calling please?” do not hang up, it’s someone calling you through the relay service!
Learn more about our “Please, Don’t Hang Up!” campaign here.