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Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS Communications Assistant with visual cues during the conversation which can improve the quality of your call.

Video: How Does VA-STS Relay Work?

STS Call Setup

The STS Call Setup feature allows STS users to send an email with call instructions or information to the Communications Assistant in advance. STS users can complete this form online between 2 and 24 hours prior to the call. The form includes information such as:

  • the number to call
  • the name of the other caller
  • special instructions
  • the subject of the call
  • and/or anything that makes it easier to complete the call.

Important: Users must have their username and password set up prior to completing the form for the first time. To do this, fill out the Alaska Relay STS Customer Profile form.  Click here to learn how to set up your customer profile. Please note that this feature cannot be used to request a specific relay operator.

Alaska Relay Customer Profile

The Alaska Relay Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time. Click here to learn how to set up your customer profile.