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You can use a text telephone/teletypewriter (TTY) to communicate with anyone and anytime on the phone!  This service is designed for people who are Deaf, Hard or Hearing or those with a speech disability.

The relay operator reads aloud your typed words to the other party and types the other party’s spoken words to you.

This relay service is available in English-to-English and Spanish-to-Spanish.

The TRS Customer Profile allows you to store your relay call preferences and helps speed up call processing.

Click here for information about a similar Internet-based relay service called Sprint IP Relay.

How Does TTY Relay Work?

It’s simple!

Just dial 711 (or 800-770-8973 for English or 866-355-6199 for Spanish) on your TTY and a communication assistant will answer. 

Type in the area code and telephone number you wish to call, and type “GA” (Go Ahead).  The communication assistant will dial the number and connect to the other party.

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    Type your message on the TTY. Remember to type “GA” (Go Ahead) at the end of each message.  The “GA” indicates that it is the other party’s turn to respond.

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    The Communications Assistant will read your typed message aloud to the other party.

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    The other party listens, then speaks.  When they say, “Go Ahead”, it is your turn to respond. 

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    The Communications Assistant types the other party’s spoken words to you.

Video : How does a TTY Relay call work?

Here’s how a TTY user named Emeka communicates with a standard phone user, Mary, of Travel Time agency.

Alaska Relay Customer Profile

The TRS Customer Profile form allows you to store your relay call preferences and helps speed up call processing such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time. Click here to learn how to set up your user account.