What is Relay Service?
Alaska Relay Service is a statewide service that connects standard (voice) telephone users with deaf, hard-of-hearing, deaf-blind, speech-disabled, or late-deafened people who use text telephones (TTYs) or voice carry-over (VCO) phones.
This service allows TTY or VCO users to communicate with standard telephone users through specially trained Communication Assistant. Calls can be made 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls.
All calls are strictly confidential and no records of any conversations are maintained. Anyone wishing to use Alaska Relay simply dials the relay number to connect with a Communication Assistant. The Communication Assistant will dial the requested number and relay the conversation between the two callers.
Benefits of Relay Service
Alaska Relay Service uses state-of-the-art technology to bring relay
services to customers. With Alaska Relay, you can:
- Store and refer back to information such as frequently
dialed numbers, preferred call type, and long distance carrier
- Utilize a wide array of technologies, such as teletypewriters
(TTYs), Voice Carry-Over (VCO) and Hearing Carry-Over (HCO)
- Retrieve voicemail and answering machine messages
- Redial last number called
- Work with sensitive and well-trained Communication Assistants who
handle each call with complete confidentiality
The Relay Service routinely monitors performance to ensure continuously
high quality services.