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What is 711?

Alaska was one of the first states that offered 711 to relay users before the Federal Communications Commission (FCC) mandate took effect. All states now have 711.

All you have to do is dial 711.

Everyone Can Use 711!

Follow these simple steps:

  1. Dial 711 (or the Alaska Relay toll-free number appropriate for you specific call. - click here)
  2. A specially trained Alaska Communication Assistant will answer and identify themselves by their Operator number.
  3. Give the Operator the phone number of the person you are calling.
  4. The operator will connect you with the person you are calling and will assist you with communication.

It really is that easy! NOTE: If the phone from which you are calling does not accept 711, just call 1-800-770-8255 for the same great results.

Remember, calls can be made to anywhere in the world, 24 hours a day, 365 days a year. All calls are strictly confidential and no records of any conversation are maintained. Long distance calls are billed at a discounted rate.

711 is not an Emergency Number

However, 711 is easier to dial and easier to remember than the typical 800 numbers for relay access. It will create a more user-friendly environment for less experienced users, such as businesse contacts and friends or family members of TTY users. 711 is NOT an emergency code and should not be confused with 911. HOWEVER, if you use a TTY and cannot obtain emergency services on 911, you may call 711 and tell the Communication Assistant you have an emergency situation. The operator will then voice your emergency to the appropriate authorities.

PBX System Issue

People who dial in an office that has extension numbers may experience difficulty as a result of the number not being programmed in the building’s PBX system. To request the availability of the 711 service in your building, contact your IT technical specialist, your office administrator, or local telephone service provider.

The 711 dialing was mandated by the FCC on October 1, 2001. If you have difficulty dialing 711, please click here and let us know and we will attempt to help get the issue resolved.

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